Terms of Service

1. General provisions

1. These terms of service (the “Terms”) set out the rules for using the Unveno website, available at https://unveno.com/, and the web application available after signing in (the “Service” or the “Application”), as well as the rules for the provision of electronic services by the operator of the Service.
2. The Service is operated by Tadamart sp. z o.o., with its registered office at ul. Boczna 5C/10, 66-200 Świebodzin, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001042567, Tax ID (NIP) 9271970956, REGON 525605018, with share capital of PLN 7,000 paid in full (the “Operator”). Contact with the Operator: contact@unveno.com.
3. The Service is used in particular to connect advertising accounts, retrieve data through official APIs, aggregate and present data, generate PDF reports and – depending on the plan – automatically share reports with designated recipients.
4. The Terms are available free of charge on the Service website in a manner that allows them to be obtained, stored and reproduced.
5. Using the Service requires a device with Internet access, an up-to-date web browser, an active email address and compliance with the technical requirements indicated in the Service.

2. Definitions

1. User – a natural person, legal person or organizational unit using the Service.
2. Account – the User's individual profile created in the Service.
3. External Account – the User's account or resource in third-party services, in particular Google, Google Ads, Google Business Profile, Meta Ads or other services indicated in the Service.
4. External Data – data retrieved from External Accounts to which the User has granted the Application access.
5. Recipient – a person, email address or other entity with whom the User instructs a generated report to be shared.
6. Plan – the variant of the paid service selected by the User, the scope and price of which are presented in the Service.
7. Free Trial – temporary use of selected features free of charge, on the terms indicated in the Service.

3. Registration and sign-in

1. An Account may be created using the registration form or through an external identity provider, in particular the “Sign in with Google” feature.
2. Signing in with Google means that Google confirms the User's identity and provides the Application with the data necessary to create or maintain the Account, in accordance with the consent screen and the Privacy Policy.
3. The Application does not receive the User's Google password. The User should review the scope of permissions displayed on the authorization screen before accepting it.
4. The User undertakes to provide true, current and complete information and not to share the credentials used to access the Account with third parties.
5. The User is responsible for actions performed from their Account, unless they demonstrate that such actions occurred for reasons for which they are not responsible. The Operator must be notified without delay of any loss of control over the Account.
6. The User may at any time revoke the access granted to the Application in the account settings of the relevant provider, e.g. in the Google account security panel. Revoking access may prevent data retrieval and report generation.

4. Authorization and scope of data access

1. After giving consent, the User may connect the Application to an External Account. Access is granted using official OAuth authorization mechanisms or equivalent mechanisms of the provider.
2. The scope of access is presented to the User by the provider before approval. The Operator uses only the permissions necessary for the features selected by the User.
3. To the extent indicated in the Service, the Application uses External Data primarily in read-only mode, in order to retrieve metrics, campaigns, ads, accounts, conversions, spend and other data needed to prepare a report. The Application does not change campaigns or advertising account settings, unless the Service expressly indicates otherwise and the User gives separate consent.
4. The User may at any time disconnect an External Account in the Application or revoke permissions with the provider. After disconnection, the Operator may retain data already used in reports for the period necessary to perform the agreement, for settlements, to defend against claims, or in accordance with the User's request and applicable law.
5. The User represents that they have the right to grant access to the External Accounts and that the use of External Data in the Application does not infringe the rights of third parties, the providers' terms or the law.
6. Google, Meta and other providers' services are independent of the Operator. Their availability, data scope, limits, fees and rules may change in accordance with those providers' terms.

5. Scope and terms of service provision

1. The Operator provides in particular the following services: maintaining the Account, connecting External Accounts, retrieving and aggregating data, data visualization, generating PDF reports, data analysis using automated or AI tools, and sharing reports with Recipients designated by the User.
2. Reports and recommendations generated by the Application are informational and supportive in nature. They do not constitute marketing, financial or legal advice, nor a guarantee of achieving specific campaign results.
3. The User independently verifies the accuracy of the report, the scope of data, the reporting period and the Recipients' addresses before sharing a report.
4. The Operator may use subcontractors and providers of infrastructure, payments, email, hosting, analytics and data processing, in accordance with the Privacy Policy and data processing agreements, where required.
5. The Operator may temporarily limit the availability of the Service due to maintenance, updates, failures, force majeure or limitations of external services. Where possible, the Operator will give notice of planned downtime.

6. Sharing and sending reports

1. The User may download a report or share it with a Recipient, in particular by sending it to a specified email address or via a link, if such a feature is available.
2. The User is responsible for the correctness of the Recipient's address, the lawfulness of sharing the data and having an appropriate basis for disclosing data concerning clients, campaigns or other persons.
3. A report may contain business and statistical data, campaign identifiers, contact details or other information contained in the External Account. The User should share reports only with authorized persons.
4. The Operator is not liable for the consequences of a report being delivered to the wrong Recipient as a result of an incorrect address, a compromised Recipient mailbox, or further distribution of the report by the User or the Recipient.
5. The User may cancel an automated sending schedule in the Application settings. Cancellation does not affect reports already sent.

7. Plans, free trial and payments

1. Current Plans, limits and prices are presented in the Service. Unless the Service indicates otherwise, prices for businesses are net prices, and VAT will be added at the applicable rate.
2. The Operator may offer a 7-day Free Trial covering up to 10 reports. Detailed limits are shown during registration or in the Account settings.
3. After the Free Trial ends, using paid features requires selecting a Plan and providing payment details. If the User does not select a Plan, access to paid features may be restricted.
4. Recurring payments are handled by the payment operator indicated in the Service, currently Stripe. The Operator does not store full payment card details where they are processed directly by the payment operator.
5. The subscription is billed in advance for the period indicated when selecting the Plan, as a rule monthly. The subscription can be cancelled in the Account settings or by contacting contact@unveno.com. Cancellation stops further charges, and access remains active until the end of the paid period, unless the Service provides otherwise.
6. If a payment fails, the Operator may retry the charge, restrict paid features or suspend the Account until the outstanding amount is paid.
7. Invoices are issued in accordance with applicable law and may be delivered electronically.

8. Consumers and withdrawal from the agreement

1. The provisions of this section apply to a User who is a consumer or an entity to which the law grants consumer protection.
2. A consumer may withdraw from a distance agreement within 14 days of its conclusion without giving any reason, subject to the exceptions provided for by law.
3. If a consumer requests that the provision of the service begin before the withdrawal period expires and then withdraws from the agreement, they may be required to pay a proportionate amount for the service provided up to the moment of withdrawal.
4. The right of withdrawal may not apply to digital content not supplied on a tangible medium if performance has begun with the consumer's express consent, after they have been informed of the loss of the right of withdrawal and after the required confirmation has been provided.
5. A withdrawal statement may be sent to contact@unveno.com. For convenience, the model form provided in the annex to the Terms may be used.

9. Rules for using the Application

1. The User may not: violate the law, the rights of third parties or providers' rules; access other users' Accounts; circumvent security measures or limits; test for vulnerabilities without the Operator's consent; introduce malicious code; use the Application for spam, fraud, unauthorized profiling or distributing content without a legal basis; resell access beyond the features provided for in the Plan; copy, decompile or use the Application to build a competing product, except where permitted by mandatory law.
2. The User undertakes to protect their login credentials and not share them with unauthorized persons.
3. The Operator may block or restrict an Account if this is necessary for security reasons, to prevent abuse or violations of the Terms, or due to legal requirements. Where possible, the Operator will inform the User of the reason and how to remedy the violation.

10. Personal data and privacy

1. The rules for processing personal data are described in the Privacy Policy.
2. If the User uses the Application on behalf of a company or provides data of clients, employees or other persons, the User is responsible for having an appropriate legal basis and fulfilling information obligations.
3. Depending on the feature and the roles of the parties, the Operator may process data as a controller or as a processor. Where required by law, the parties will conclude a separate data processing agreement.
4. The User should provide the Application only with data necessary to use the selected feature and should not upload special categories of data, unless the Operator has expressly permitted such processing on separate terms.

11. Intellectual property

1. The rights to the Application, its code, design, trademarks, materials, report templates and documentation belong to the Operator or its licensors.
2. The Operator grants the User a non-exclusive, non-transferable license, limited to the term of the agreement, to use the Application in accordance with the Terms.
3. The User retains the rights to data they have entered and data to which they are entitled. The User grants the Operator the authorization necessary to process such data solely for the purpose of providing the services, ensuring security, and supporting and developing the Application, to the extent permitted by law and the Privacy Policy.
4. The User grants the Operator a free-of-charge, non-exclusive license to use their logo and materials solely to the extent necessary to generate reports on their behalf, unless agreed otherwise.

12. Liability

1. The Operator provides the services with due care but does not guarantee uninterrupted operation of the Service, the completeness or timeliness of External Data, or the achievement of specific advertising results.
2. The Operator is not liable for: the operation, errors, limits or changes of Google, Meta or other providers' services; inaccurate data at the source; actions of the User or the Recipient; loss of access resulting from revoked authorization; telecommunications outages; force majeure; decisions made solely on the basis of a report or AI recommendations.
3. In relations with businesses, the Operator's liability for damages arising from the agreement, except for damage caused intentionally, is limited to the amount of net fees paid by the User for the three months preceding the event.
4. The limitations of liability do not affect consumer rights or liability that cannot be excluded or limited by law.

13. Complaints and contact

1. Complaints regarding the operation of the Application may be submitted to contact@unveno.com, describing the problem, the date it occurred, the Account and – if possible – the error message.
2. The Operator will process a complaint within 14 days of receipt, unless mandatory law provides for a different period.
3. A complaint should not contain passwords, access tokens, full card details or other confidential information that is not necessary to handle it.

14. Termination and Account deletion

1. The User may delete the Account in the Application settings or by contacting the Operator.
2. The Operator may terminate the agreement for good cause, in particular due to a violation of the Terms, non-payment, a security threat, discontinuation of the service or a legal obligation, subject to the notice period indicated in the notification, unless the law or circumstances require earlier suspension.
3. After the agreement ends, access to the Application may be disabled. Data may be deleted after the retention period specified in the Privacy Policy, subject to backups, accounting obligations and data necessary to defend against claims.

15. Changes to the Terms

1. The Operator may amend the Terms for important reasons, in particular due to changes in the law, Application features, providers, security or the billing model.
2. The Operator will give notice of any change in the Service or to the email address associated with the Account at least 14 days before the change takes effect, unless the law requires an earlier date.
3. Continued use of the Application after the changes take effect constitutes acceptance of them. A User who does not accept the changes may stop using the Application and terminate the agreement.

16. Governing law and final provisions

1. The agreement is governed by Polish law, without prejudice to the mandatory consumer rights arising from the law of the consumer's country of habitual residence.
2. Disputes with businesses will be resolved by the court having jurisdiction over the Operator's registered office, unless the law provides otherwise. Disputes with consumers will be resolved by the court having jurisdiction under applicable law.
3. If any provision of the Terms proves to be invalid, the remaining provisions remain in force, and the parties will replace the invalid provision with one that comes as close as possible to its purpose.
4. The Terms enter into force on the publication date indicated at the beginning.

Annex 1 – model form for withdrawal from the agreement

To: Tadamart sp. z o.o., ul. Boczna 5C/10, 66-200 Świebodzin, Poland, contact@unveno.com

I/We hereby give notice that I/we withdraw from the agreement for the provision of the Unveno service.